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Privacy Policy

Access to this policy

This policy is published on our website ( in HTML format. It is also available on request in PDF or printed format..


This policy relates specifically to people outside our organisation, including our customers. It describes what personal information we collect about you, why we collect it, and who we share it with. It also describes your rights to access that information and how to contact us should you have a grievance or enquiry about privacy.

What personal information do we collect? Why and how do we collect it?

We collect and retain your basic contact information (name, phone and email address and work address). We also collect information about your scientific interests and record your communication history with us. This information is provided by you in response to emails we have sent out, from interaction with on-line forms or from direct communication with us by phone, email or in person.

We sometimes also gather information about you indirectly. This includes information that has been published on the internet, such as institute websites, from commercially available customer lists and from customer referrals.

The information we collect is used when we ship goods or provide services to you, when we provide technical support, and for our sales and marketing activities.

Our website also collects information about you. When you visit our website, we make a record of your visit for statistical and maintenance purposes only. We do not identify users or their browsing activities on an individual basis, unless required to by law. Your email address will only be recorded if you send messages to us via response forms.

Our website uses cookies to enable us to deliver an efficient service. Information is retained on your computer or device via cookies for that session only to alleviate the need for repeated entry of user identification details.

We also gather information through on-line surveys. This may include information such as your gender, age group, hobbies and other interests, buying preferences and ways that you source information. We use this information to improve the ways we provide information, products and services to you.

We endeavour to keep the information we hold about you up to date through continual use of our databases, however some inaccuracy is inevitable.

Who do we share your personal information with?

We do not generally share your information with anyone outside of GeneWorks without your consent. There are three potential exceptions to this.

In the event of a technical support case, your contact information and relevant information about your scientific application may be provided to suppliers to help provide technical support for you. These suppliers may be based overseas in USA, the European Union, South Africa or Asia.

We will also share your personal information if we are required to do so by law.

In the event of business acquisition by another organisation, customer records may be treated as assets and transferred to the acquiring organisation.

How do we protect your personal information?

We make every effort to protect unauthorised access to your personal information.

Our website uses Secure Sockets Layer (SSL) software to encrypt data transmissions including credit card and purchase order information. We operate secure data networks, protected by industry standard firewall and password protection.

Data on our website and in our business database is stored on computers outside of GeneWorks, under the control of other organisations. We have formal agreements with those organisations which minimise the risk of unauthorised access to your data. We have similar agreements with external organisations who maintain our network and servers. Data from on-line surveys is protected by username and password access.

GeneWorks staff members are trained to ensure confidentiality of personal information. Protection of personal information is included in the scope of quality audits.

Rights and choices

You have the right to access or correct any information we hold about you at any time, and we will endeavour to respond to such requests promptly.

Participation in events, campaigns and surveys organised by us is voluntary. You can choose not to participate at any time.

Marketing-related email messages from our business database may be unsolicited. These contain an ‘opt out’ link. If selected, this link automatically prevents future mailings from our database to your address. If you receive other unsolicited emails from us, these will include a facility to advise us to remove you from future mailings of that type.

You have an option to change the settings on your browser if you do not wish to accept cookies when visiting our website. Please note that if you do so some of our website performance might be affected.

How to make a complaint or enquiry

Please contact us directly in the first instance at any time by phone, email or mail. We will do our best to respond promptly.

If you feel your concern is not adequately addressed, or if we fail to respond in a timely manner, complaints can be lodged with the Office of the Australian Information Commissioner via

Contact information


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